Refund Policy

We have a rule here at Stew Leonard’s: The customer is always right. So if you are not completely satisfied with your order, we will work with you to make it right and will happily replace your order free of charge or offer a refund. Please note that we cannot be responsible for delivery address errors that cause delayed arrival/spoilage or incorrect handling/storage of the product after delivery. If a gift is returned to us marked as “undeliverable” we cannot offer a refund. Please note, UPS charges $15.00 for any item that was returned due to an invalid or incomplete address. Unfortunately, unlike items that have a longer shelf life, our gifts are perishable and unable to be resold if they are sent back to us. When this situation occurs, we will offer you a discount on a replacement order. For any items which requires UPS to correct the address, there will be a $15.00 UPS Address Correction fee. This includes adding a suite or apartment number or correcting a zip code.